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Goods sold in the European Union are generally covered by a minimum two-year legal guarantee. It protects consumers when goods are not in conformity with the contract at the time of delivery.
Important: The legal guarantee applies against the seller. A voluntary commercial guarantee offered by a manufacturer is separate and may provide additional benefits.
What does the legal guarantee mean?
If goods are defective, do not match their description or do not function as intended, statutory remedies may apply. Depending on the circumstances, these may include free repair or replacement and, in certain cases, a price reduction or reimbursement.
What should you do if there is a defect?
Please contact us as soon as possible and describe the issue. Have proof of purchase available, such as the order confirmation, invoice or a bank statement.
Frequently asked questions
Is the legal guarantee the same as a commercial guarantee?
No. The legal guarantee is required by law and is enforceable against the seller. A commercial guarantee is an additional voluntary commitment made by a manufacturer or seller.
How long does the legal guarantee last?
For new goods, the European Union generally provides for a minimum period of two years. Special rules may apply to second-hand goods.
Who should I contact if a product is defective?
Please contact us as the seller using the contact options provided on our website. Include your order or invoice number where possible.
Do I need the original packaging?
The original packaging is generally not required to exercise statutory legal guarantee rights. Proof of purchase will, however, help us identify the order.